Table of Contents
Notifications can be tailored to suit your specific business requirements, ensuring you receive pertinent information when you need it most.
Customers utilize notifications to flag instances such as inappropriate driving, unauthorized use of company vehicles, and incidents of theft, empowering proactive management of critical situations.
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Video Walkthrough |
How to Set Up Alert Notifications
Notification Setup
- Log in to your Customer Portal and from the Map page click ‘Setup.’
- On the left menu bar, select ‘General Notifications.’
- Click ‘ADD NOTIFICATION +’ in the top right corner.
- Enter a name for your notification.
- Choose which Trackers, Drivers, or Groups will be monitored for this notification.
- You can toggle on ‘Select all trackers.’
- Or use the arrows between the columns to make your individual selections.
- Select which Alerts you would like to receive in this Notification based on your personal or business needs.
- You can choose Alert Presets, toggle on ‘Select all alerts,’ or make your individual selections.
- Choose the frequency and medium that you would like to receive the Notification.
- Daily and Hourly summaries are only available via email.
NOTE: To add multiple emails, click the ‘+’ plus sign to the right of the email field.
- Click ‘SAVE.’
Notification FAQ
How will I be notified when there is an alert?
To set up notifications for yourself and other users in the system when an alert has been triggered:
- Click ‘Setup’ at the top of the screen and choose ‘General Notifications’ on the left side.
- Click the ‘Add Notification’ button on the top right of the page.
- Choose a name for the notification.
- Select vehicles, drivers, or groups for which the notification applies.
- Choose which alerts you want for this notification.
- Choose the frequency with which you will receive notifications.
- Enter email addresses for those who should receive the notifications.
- Note: Notifications can be sent to any valid email address.
- Designate which mobile app users should receive notifications.
- Note: Users must have the mobile app downloaded, and be logged in as an account user, to receive notifications.
- Click ‘Save.’
How do I manage the Alerts that I receive or that are sent to other users?
To set up notifications for yourself and other users in the system when an alert has been triggered:
- Click ‘Setup’ at the top toolbar and choose ‘General Notifications’ on the left menu.
- Click the ‘Add Notification’ button on the top right of the page.
- Choose a name for the notification.
- Select vehicles, drivers, or groups for which the notification applies.
- Choose which alerts you want for this notification.
- Choose the frequency with which you will receive notifications.
- Enter email addresses for those who should receive the notifications.
- Note: Notifications can be sent to any valid email address.
- Designate which mobile app users should receive notifications.
- Note: Users must have the mobile app downloaded, and be logged in as an account user, to receive notifications.
- Click ‘Save.’
How do I set up check engine alert notifications?
If the check engine light is triggered in one of your vehicles, you can choose to receive immediate notification of the event.
To set up notifications for check engine lights:
- Click ‘Setup’ at the top toolbar and choose ‘General Notifications’ on the left menu.
- Click ‘+ Add Notification.’
- Choose a name for the notification.
- Select vehicles, drivers, or groups for which the notification applies.
- Reminder: you should only choose vehicles that are compatible with the check engine light feature.
- Choose the Check Engine alert type.
- Choose the frequency with which you will receive notifications.
- Enter email addresses for those who should receive the notifications.
- Note: Notifications can be sent to any valid email address.
- Designate which mobile app users should receive notifications.
- Note: Users must have the mobile app downloaded, and be logged in as an account user, to receive notifications.
- Click ‘Save.’
You can also click the ‘Edit’ button on any existing notification setup to add Check Engine notifications.
What is the difference between an alert and a notification?
Alerts are enabled by the user and are triggered by driving events like speeding, harsh braking, and entering/exiting a geofence.
Notifications are set up by the user and are triggered by specified alerts to send an email, SMS text, or a push notification via the mobile app.
Notifications and alerts work together to allow you to customize the notifications you receive, and must be set up in both the Alerts Settings and the Notifications Settings on the Setup tab of the desktop portal.
- Visit ‘Setup’ > ‘Alert Settings’ to enable the alerts that are important to you and set appropriate thresholds for alerts like speeding and idle time.
- Use ‘Setup’ > ‘General Notifications’ to customize the types of alerts you receive notification of, which trackers those alerts apply to, and how you would like the alerts to be delivered to you (text, email, or push notification).